PLEX Server Version#: 1.19.4.2902-69560ce1e-x86
PLEX Player Version#: N/A, Simply Use Web
PLEX Web#: 4.30.2
SERVER: WinSrvStd 2019 x64
DOMAIN: Yes, as only server.
FIREWALL (New): Fortigate (40F)
FIREWALL (Old): Zyxel (USG40)
Note: This article is discussing ports in the local firewall of the computer running Plex Media Server. This is not discussing ports on a router. The most important port to make sure your firewall allows is the main TCP port the Plex Media Server uses for communication: TCP: 32400 (access to the Plex Media Server) required. Configure the FortiGate to access the RADIUS server. Configure the SSID with WPA2-Enterprise authentication. In the Authentication field, select RADIUS Server and choose the RADIUS server that you will use. Create VLAN subinterfaces on the SSID interface, one for each VLAN.
Good Day/Evening All,
I’ve found a couple of old post regarding bugs that caused error message about “No Soup…” and an old Fortigate post. However, those don’t appear to apply to my problem of not being able to authorize/claim the server.
Since I’ve mentioned new firewall…
I have a very basic rule in place… no AV, DNS, IPS, Proxy, Web filtering on any kind enforced. Just a basic 0: Any/Any/ServiceAny/ScheduleAny Allow // followed by the last Deny/Deny.
I can ping plex.tv and can download from the site.
I’ve banged my head on this for a couple of days, so here’s were I’m at…
- Deleted all Authorized Devices (including Server)
- Exit Plex from the SysTray (verified process gone in OS)
- Start Plex from the Start Menu
- Open Plex from the SysTray
NOTE: Firefox opens the site on the loopback:32400 and I also by StaticIP:32400) - Within the Plex Web Page…
5.1 Click on menu “Home” (expands)
5.2 Click on menu “MORE >” (slides to left)
5.3 Menu includes:
- PLEX-SRV-NAME (Orange Circle w/exclamation-point)
– Movies
– Music
– Other Videos
– Photos
– (GreaterThen) PLEX
NOTE: At this point I navigate back to Settings to rechecked my authorized devices and only my current Firefox session (one (1)) is present.
NOTE 2: While in the Settings view… the entire left menu (previous normal is viewable), to include the PARENT/Sub items of: ACCOUNT: Account… to Users & Sharing, PLEX WEB: General… to Player, PLEX-SRV-NAME (Green Circle w/Lock), STATUS: Dashboard… to Conversions, SETTINGS: General (Orange Triangle w/exclamation-point)… to Extras, MANAGE: Libraries… to Plugins.
MENTAL Note, that the server has a Green Circle w/Lock.
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So here’s where things go South…
When I try to clear the Orange configuration/security issue, which is called out in two locations.
1.) From the PLEX Main Menu, Step 5.3 (above)
2.) From the Settings Menu, General
Both display it a little differently; however, selecting the item with the Orange (notice) takes me to a page stating… SERVER is unclaimed and not secure.
So, I click on the orange button “CLAIM IT NOW”, which takes me to the Settings > General page with another claim grey button “CLAIM SERVER”, which I click, it spins…
After about 5-7 seconds only the top left menu remains, from ACCOUNT to PLEX WEB.
All the menu items below the PLEX WEB section are gone, such as: PLEX-SRV-NAME, STATUS, SETTINGS, and MANAGE.
NOTE: Navigating back to Settings and viewing the Authorized Devices… it now displays the Plex Media Server/PC/Win10.0 (Build 17763)… so, now I have two (2) authorized devices.
At this point, I can only navigate limited menu items:
Clicking on the top left PLEX only allows me to view items from 5.3 (above).
Now I receive the error message “No soup for you! You do not have access to this server.”
At this point, I’m stuck in a loop…
In order to repeat this process, I delete all Authorized Devices, Close the browser, Exit Plex from the SysTray… and bang head on desk.
Fortigate Rules Plex Media Server
Any Thoughts/Suggestions/Flaming Criticism is all welcome.
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R/, Chad